The U.S. Embassy in Havana represents U.S. interests in Cuba and is a key channel for implementing U.S. policy. After a significant reduction in staff following anomalous health incidents ('Havana Syndrome'), the embassy has been gradually restoring services. Its primary focus is on processing immigrant visas for family reunification and ensuring the welfare of U.S. citizens in Cuba.
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Visa Services
The embassy has resumed full processing of immigrant visas. It also processes a limited number of nonimmigrant visas, though most nonimmigrant visa applicants must still apply at a U.S. embassy or consulate in a third country. The Cuban Family Reunification Parole Program is a major component of its work.
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Consular Services
The American Citizen Services (ACS) unit provides essential services to U.S. citizens in Cuba, including a large number of dual nationals. Services include passport renewals, citizenship services, and emergency assistance. Given the limitations of the local system, the ACS unit is a critical resource for Americans.
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Trade & Export Support
The comprehensive U.S. embargo on Cuba severely restricts trade and commerce. The embassy does not promote U.S. exports, and all transactions are governed by complex regulations from the Departments of Treasury and Commerce.
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Investment Opportunities
U.S. law prohibits most investments in Cuba. The embassy does not facilitate investment and warns of the high risks associated with the Cuban economic and political system.
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Business Support
The embassy does not provide business support services. It monitors the Cuban economy but its role is regulatory and analytical, not commercial promotion.
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Cultural & Educational Programs
The Public Affairs section supports the Cuban people through cultural and educational programs that promote freedom of expression and entrepreneurship. These programs are often small-scale and operate under significant constraints.
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Appointment Information
Appointments are mandatory for all consular services and must be made online. Demand for visa appointments is extremely high, and wait times are long. The embassy's operational capacity remains limited.
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Special Notes
The embassy is located in a prominent building on the Malecón seafront. It has been a symbol of the fraught U.S.-Cuba relationship for decades. The 'Havana Syndrome' incidents, which affected U.S. personnel, led to a significant drawdown of staff and services from 2017 until recently.